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系统运维
最近3D VDI 用户反馈,Windows 10从v1803升级到v1809后,进入3D VDI后鼠标指针丢失,但是功能还是可以用的。又是一个蛋疼的问题。查了Citrix官网,已经是Citrix known issue了,而且在Windows 10 v1809上也很多其它的known issue。具体请参考Citrix官网:https://support.citrix.com/article/CTX234973
让客户满意是我们工作的目标,不断超越客户的期望值来自于我们对这个行业的热爱。我们立志把好的技术通过有效、简单的方式提供给客户,将通过不懈努力成为客户在信息化领域值得信任、有价值的长期合作伙伴,公司提供的服务项目有:主机域名、虚拟空间、营销软件、网站建设、渭源网站维护、网站推广。目前Citrix官网说正在working with Microsoft解决这个问题,给出了一个workaround,具体信息见下:
Issue 7 - Issue Description
Mouse pointer is not visible within a v1809 HDX 3D pro session. All operations inside the session are to be performed by keyboard using shortcuts. This issue is seen with Citrix XenApp/XenDesktop 7.15 only. This issue is not seen with later versions of XenApp/XenDesktop.
[LCM-4951]
Problem Cause
A change in mouse functionality API\'s is causing this issue.
Solution
Citrix is working with Microsoft to resolve this issue. As a work around, users could enable mouse pointer trails by following below steps:
作为运维人员要么自己帮客户改,要么给客户一个文档,让客户自己改。但是应该还有option3:组策略更改这个配置,google了一下,确实有这个注册表键值。
注册表键值路径:HEY_CURRENT_USER\\Control Panel\\ Mouse
然后新建一个String Value,命名为:MouseTrails
填写一个键值,键值范围是:1 ~ 7
1 – Minimum length trails.
4 – Medium length trails.
7 – Maximum length trails.
如果想关闭显示指针轨迹,把这个值设置为0即可。